SAM PRO TRAINING
Empower Your Team to Own the Platform
The best SAM Pro implementation in the world won’t deliver results if no one knows how to use it.
We train your team to confidently operate, govern, and evolve your SAM Pro environment—without relying on outside help forever
NEED HELP FAST?
Contact us and we will schedule a meeting time that works for you. Introductory calls are typically 30 minutes.
WHY SAM PRO TRAINING MATTERS
Most SAM Pro training is generic, outdated, or designed for platform admins, not SAM professionals.
We take the opposite approach:
hands-on, role-specific, and directly aligned with your actual configuration and processes.
Whether you're launching SAM Pro, recovering from a failed rollout, or scaling an internal team, we make sure your people know what to do, from day one and beyond.
We see the following common outcomes with poorly trained teams:
- Unclean data entering the system with no validation plan
- Over-scoped projects trying to fix CMDB, ITSM, and SAM all at once
- Manual processes that undermine automation ROI
- Stakeholder fatigue from unclear goals and endless workshops
- Consultants with no SAM depth, leading to misconfigured workflows
WHAT OUR TRAINING COVERS
Our training focuses on what real SAM teams need to run, maintain, and improve SAM Pro effectively. We follow a proven, repeatable program:
- Entitlement Data Management - How to ingest, normalize, and retire software rights across vendors.
- Discovery Data Management - How to integrate, normalize, and manage software installations across devices
- Workflow troubleshooting - How to trace automation jobs, resolve errors, and validate results.
- Reconciliation reporting - How to generate accurate positions and defend audit outputs.
- Governance roles & responsibilities -How to embed accountability and escalation paths in your process.
TRAINING FORMATS THAT FIT THE WAY YOU WORK
We offer flexible delivery options based on your team size, maturity, and geography. All sessions are led by the same senior consultants who configured your system.
- Live virtual sessions -Instructor-led, recorded, and available for replay.
- Onsite workshops - Hands-on delivery at your location for immersive learning.
- Role-based breakouts - Separate tracks for SAM owners, analysts, and stakeholders.
- Q&A and coaching blocks - Optional sessions for follow-up troubleshooting or onboarding new hires.
- Training docs included - Playbooks, SOPs, and cheat sheets based on your exact setup.
WHEN TO ENGAGE US
Our SAM Pro Training is most effective when:
- You’re nearing the end of an implementation or rescue project
- Your internal team is expanding or changing roles
- You’ve inherited a SAM Pro environment you didn’t build
- Your license compliance or audit risk is increasing
- You want to reduce dependency on outside vendors over time
Frequently Asked Questions About SAM Pro Training
1. Is training included with implementations or rescue projects?
Yes. Every project includes training sessions tailored to your configuration and team structure.
2. Can you train non-technical users?
Absolutely. We offer tailored modules for analysts, procurement teams, and SAM managers—not just admins.
3. Do you offer refresher training or onboarding for new hires?
Yes. We provide scheduled refresher sessions or ad hoc training blocks as your team grows.
4. Can we customize the agenda based on our environment?
Definitely. All training is built around your actual SAM Pro configuration—not a generic sandbox.
Ready to meet the SAM Pro team that actually delivers?
WE ARE HERE TO HELP .
Launch your SAM program the right way. Success with SAM Pro is one call away.
Reach out to us to schedule a quick 30 minute call to discuss how we can help your SAM Pro become a strategic asset for you today.
ServiceNow SAM Pro, Done Right.
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